返金ポリシー

Cancellation

Due to the original design, custom services, customers do not support the cancellation of orders 24 hours after the order is placed.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 24 hours after the receipt of the product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gglime25@outlook.com. 

If your return is accepted, we will send you instructions on where to send your package.The customer is responsible for all return shipping costs.items sent back to us without first requesting a return will not be accepted. Please keep a tracking number when sending out your package as proof. The Gelemon is not responsible for lost return packages and it is the customer's responsibility to locate the package with the mail carrier if the package gets lost.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damages and issues

Please inspect your order upon receiving and contact us within 7 days if the item is defective,damaged then contact us ,so that we can evaluate the issue and make it right. Proper photo and video evidence must be provided.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at gglime25@outlook.com

Please contact our Customer service at gglime25@outlook.com to get the return address.